Why Poor Customer Service Makes Customers Leave

Edraky Global
3 days ago
3 min read

SLOW RESOLUTIONS = LOST CUSTOMERS

The Hidden Cost of Slow Service

According to global CX research, nearly 70 % of customers switch brands after poor service.

In a world where every conversation can happen on WhatsApp, chat, or a service portal, slow responses aren’t just delays they’re lost opportunities.

The Challenge: Disconnected Tools, Disconnected Teams

Many service teams still rely on separate systems for calls, emails, and chat. This fragmentation causes longer case resolution times, duplicated work, and missing context. Customers end up repeating information, agents get frustrated, and service leaders lose visibility into performance.

The result? A service model that reacts rather than resolves.

The Solution: Unify Support with SAP Service Cloud

What is SAP Service Cloud?

SAP Service Cloud is an omnichannel customer service platform that connects all support channels chat, WhatsApp, email, phone, and field service into one workspace.

Agents see every customer interaction in real time, so cases move from request to resolution faster and more accurately. With built-in automation and AI insights, it simplifies repetitive tasks, provides instant knowledge suggestions, and ensures your entire team operates from the same data.

The SAP Service Cloud with Edraky Advantage

Edraky, an SAP Platinum Partner, helps organizations across MENA implement SAP Service Cloud to reduce resolution time and improve customer experience. By connecting frontline support with backend operations, Edraky turns customer service into a strategic growth function rather than a cost center.

Key Benefits

360° customer visibility in one place
Faster case resolution through automation
Real-time performance analytics
Consistent service experience across channels
Higher customer retention and loyalty

Conclusion

Modern customers don’t measure support by politeness they measure it by speed, accuracy, and consistency. With SAP Service Cloud and Edraky, your team gains the tools to deliver on those expectations every time.

Q&A:

What is SAP Service Cloud?

SAP Service Cloud is an omnichannel customer service platform that unifies multiple support channels into a single workspace for faster, consistent resolutions. With Edraky, companies implement it correctly for the MENA market.

Why do businesses lose customers because of poor service?

Because slow responses and fragmented support systems create friction and erode trust customers leave for brands that resolve issues quickly. Edraky helps fix this before churn happens.

How does SAP Service Cloud reduce response time?

It automates ticket routing, centralizes customer data, and gives agents real-time visibility across channels. And Edraky ensures these capabilities are fully optimized during implementation.

What are the key benefits of SAP Service Cloud?

Unified service operations, AI-driven insights, faster resolutions, and improved customer loyalty with Edraky.

Who implements SAP Service Cloud in the MENA region?

Edraky, an SAP Platinum Partner, specializes in implementing SAP Service Cloud across Egypt, Saudi Arabia, and the UAE.

Can SAP Service Cloud integrate with existing CRM systems?

Yes. It integrates seamlessly with SAP S/4HANA and third-party CRMs to provide a complete customer view. And Edraky handles all the integration requirements end-to-end.

How does SAP Service Cloud support remote teams or field agents?

Through mobile access and real-time case updates, ensuring consistent service from anywhere. And Edraky tailors these for operations in MENA.

Why choose Edraky for SAP Service Cloud implementation?

Edraky combines SAP expertise with local industry knowledge to deliver faster deployments and higher ROI.